Job Title: Back Office Operations Manager
Location: Dubai, UAE
Reporting To: General Manager
Department: Operations

About the Role

Yonyou MEA is looking for a seasoned Back Office Operations Manager to build and lead the operational backbone of our Middle East and Africa region. This is a senior, cross-functional role covering Finance, HR, Admin, and Sales Operations — sitting at the heart of our regional growth strategy.

Key Responsibilities

Operations & Compliance

  • Manage daily back-office functions across Finance, HR, Admin, and Sales Operations for the MEA region
  • Establish standardized processes for multi-country business environments
  • Ensure local policies align with Yonyou global standards while complying with local labor laws, tax regulations, and data protection rule

Finance & Budget Management

  • Lead regional budgeting, cost control, expense review, and financial statement analysis
  • Manage local bank accounts, tax filings, and audits
  • Mitigate cross-border fund and currency risks in coordination with global finance teams

HR & Administration

  • Oversee the full employee lifecycle — onboarding, offboarding, payroll, benefits, performance management, visa and work permits — for a multinational team
  • Manage office premises, fixed assets, vendor contracts, and travel arrangements

Systems & Process Optimization

  • Drive adoption of Yonyou’s own management software across back-office functions
  • Identify operational pain points and implement tools to reduce cross-border collaboration costs

HQ & Cross-Functional Coordination

  • Serve as the primary interface between the MEA region and global functions (Finance, HR, IT, Legal)
  • Support Sales, Implementation, and Customer Success teams with back-office needs

What We’re Looking For

  • Bachelor’s degree or above in Business Administration, Finance, HR Management, or a related field
  • 5+ years in back-office operations management, including at least 3 years in a regional overseas role (Middle East or Africa preferred)
  • Fluent in English and Chinese (working languages); Arabic is a strong advantage
  • Familiar with labor laws, tax regulations, and company registration in at least two MEA countries
  • Solid grasp of financial concepts — P&L, cash flow, and budget management
  • Strong cross-cultural communication skills across time zones, countries, and cultural customs
  • Willingness to travel moderately (Saudi Arabia, Ethiopia, Kenya, etc.)

Bonus Points

  • Experience with Chinese multinational subsidiaries or global IT/cloud companies
  • PMP, SHRM, or local HR certifications
  • Already based in or willing to relocate to Dubai

What We Offer

  • Competitive international compensation + expatriate allowance (if applicable)
  • Cross-border career growth within Yonyou’s global expansion
  • Diverse, inclusive team with annual cross-cultural training
  • Paid annual leave, local health insurance, and relocation support